A guest service representative tends to work in a hotel and provide hospitality services. They are providing front desk services to the clients, processing payments, and providing necessary information to the guests. Anyway, the guest service representative job description may also include doing other administrative tasks and duties. A guest service representative job description template might be a useful template for a guest service representative herself to manage her works well.
Guest Service Representative Job Description Information
We are looking for a person to work as a guest service representative in our hotel and do all guest service representative job description responsibilities. The candidates must have great organizational skills for arranging varied duties, conflicts, and tension happened in the hotel. The best candidate must be communicative and could deal with the guests.
Guest Service Representative Job Responsibilities
To be a good guest service representative, you need to do several kinds of guest service representative job description responsibilities, such as:
- Greet and welcome guests on their arrival
- Overcome conflict or tense conditions with guests
- Manage and process check-ins and check-outs
- Accommodate common or unusual guest requests
- Provide front desk services to the guests
- Process meal and beverage requests
- Assign rooms for the guests
- Do administrative duties
- Provide pieces of advice to guests on anything (if it is being asked by the guests) including transport or restaurant information
- Deliver any mail and messages
- Coordinate with the staff management as well as bell services
- Process payments
Guest Service Representative Job Qualifications
If you would like to work as a guest service representative, you must meet the qualifications of the guest service representative job description first. They are:
- High school diploma, GED, or equivalent
- Experienced as a guest service representative before (min. 2 years) (preferred)
- Excellent communication (verbal and written communication) and listening skills
- Good interpersonal skills
- Calm, patience, polite manners
- Provide conflict resolution
- Great time management and organizational ability
- Have a valid hospitality certificate (preferred)
- Willing to have a shifting work
Guest Service Representative FAQ
What is a Guest Service Representative?
A guest service representative becomes the person who gives services and mostly information to the guests who want to check-in or check-out from the hotel. She must be the one that processes the guest’s hotel payment, too. A guest service representative tends to be calm yet communicative and may solve conflicts well.
What Should You Include in a Guest Service Representative Job Vacancy?
If you are about to post a guest service representative job vacancy, you must inform the applicants about the qualifications required. It is important to mention the ones who could deal with the guests. Plus, it is a must to be able to operate a computer to do administrative tasks.
Do You Need to Interview Applicants for Guest Service Representatives?
It is wise to interview all the applicants for all job vacancies including a guest service representative. This will be advantageous for you because you could test the candidates directly. Please, notice that a guest service representative will deal with the guest almost all times. Therefore, it is best to search for the communicative one.
That’s all about the guest service representative job info template; hopefully, it will be useful for you.
