A help desk technician must be a person who provides technical supports and assistance related to the computer’s problem (computer’s software, hardware, and system). The help desk technician job description may also include answering the clients’ or customers’ questions and give them the best assistance. Usually, this kind of job could be done in person, online by phone, or remotely. All the help desk technicians must use the help desk technician job description template to arrange their works easily.
Help Desk Technician Job Description Information
We are looking for a person to work with our team as a help desk technician who will do the help desk technician job description duties and tasks. The candidate must be able to operate the computer and familiar with social media such as e-mail. The applicants to have great knowledge of computer systems as well as computer software and hardware, too.
Help Desk Technician Job Responsibilities
To work as a help desk technician, you must do some responsibilities related to your help desk technician job description. They are:
- Respond to queries on the phone, whether it is in person, by email, or through remote access if necessary
- Create reports on all the clients’ complaints and analyze common problems
- Offer the customers technical assistance on the delivery as well as free configuration, maintenance, set-up, and the computer’s troubleshooting
- Write and edit technical training manuals
- Train all the computer users
- Ask for the customers’ feedback to improve and develop a better training method
- Train other staff in different departments on troubleshooting (if necessary)
Help Desk Technician Job Qualifications
If you would like to work as a help desk technician in our company, you must meet the main requirements and help desk technician job description qualifications. They are:
- Associate’s degree in computer science or related field
- Experienced working as a help desk technician before (min 2 years)
- Great knowledge and understanding of computer’s systems as well as computer’s software and hardware
- Excellent analytical and problem-solving ability
- Enable to work with a team
- Good interpersonal skills
- Excellent written and verbal communication
- Willing to learn new technologies
Help Desk Technician FAQ
What is a Help Desk Technician?
A help desk technician becomes the person who works to help the clients to overcome troubleshooting or other problems related to the computer’s systems, software, or hardware. He also provides supports and training to staff to using computers. Of course, a help desk technician must have great knowledge of computer science.
What Should You Include in a Help Desk Technician Job Vacancy?
If you are about to post a help desk technician job vacancy, let you mention all the qualifications and requirements required. Do not forget to mention communication skills. Remember, a help desk technician will also provide training to staff or services to clients on technical assistance. Therefore, the candidates must be communicative.
Do You Need to Interview Applicants for Help Desk Technicians?
It is a must to interview applicants for all works including help desk technicians. This job may support other employees or staff to learn how to operate computers as well as to solve troubleshooting. Therefore, you need to look for the one who may have great team-work ability. Let you interview all the candidates now!
Finally, this help desk technician’s job detail may be helpful for people especially you who want to post a vacancy about it.
