A front desk is an employee who checks hotel guests in & out of the rooms. He or she also ensures that every guest has an enjoyable experience staying at the hotel. If you want to know their tasks and duties in detail, you can see the following front desk agent job description.
Front Desk Agent Job Description Template
Working at a hotel, a front desk greets guests at the front desk, answers any question, recommends restaurants & activities to guests, answers phone calls, etc. Storing luggage needed by guests also belongs to the main duties.
In this front desk agent job description template, we will also see what is required by the candidates. To be a front desk, experience is usually not required. However, you will need to have a high school degree. Attention to detail and organization skills are also needed.
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Front Desk Agent Job Responsibilities
We are hiring a front desk agent now. After joining us, you will have some important tasks and duties. Of course, you have to be familiar with all the tasks and duties. Here, we provide a list that contains the front desk agent job responsibilities in detail:
- Checks guests in & out of the hotel rooms
- Answers any question from hotel guests
- Makes recommendations for restaurants and activities to hotel guests
- Stores luggage needed by hotel guests
- Answers the phone as well as direct the call
- Takes reservations on the phone
- Arranges transportation for hotel guests
- Maintains the records of guests who have checked in & out the hotel
Front Desk Agent Job Requirements
We invite you to apply for this job. However, we want to find the best candidate to fulfill this position. So, we require some qualifications. Related to educational degrees, skills, abilities, and others, here are the front desk agent job requirements in detail:
- High school diploma / GED equivalent
- Excellent skills in customer service
- Great interpersonal abilities
- Top organizational skills
- Ability to handle different tasks at once
- Amazing skills in time management
- A degree in hotel management can be preferred
- Excellent detail-oriented
- Ability to work nights as well as weekends
Front Desk Agent Job Description FAQs
What does a front desk agent do in the hotel?
A front desk agent checks hotel guests in & out of the rooms and ensures that every guest has an enjoyable experience staying at the hotel. You can see the editable front desk agent job description template above for more detailed tasks and duties.
Can I edit the posted front desk agent job description here?
Yes, you can. This job description can be your reference. You are also allowed to edit it to fit your needs. In fact, different hotels may give and require different responsibilities & qualifications.
Do you have interview questions for a front desk agent?
You cannot only find the front desk agent job description on this web but also some interview question samples.
